Troubleshooting
Last updated
Last updated
Remember that if you repeat a report the new version will be appended to the existing report – so scroll to the end of the document to find what you need.
If you see this message and yet the Main Menu is displaying the name of a backend (rather than displaying no backend), just close the 3di and restart.
This is a bug in Access. Which questions are affected is entirely a matter of chance. Where the questions have been answered previously, the selected responses are not lost – just not displayed. The solution is to shut down the 3di and restart – it’s a matter of just a minute or two, and you may well be able to continue your conversation with the parents so that they are never aware of the glitch!
This is a shortcoming in Access. The solution is to shut down the 3di (or the whole computer if nothing responds to your clicks) and restart – it’s a matter of just a minute or two, no more than the last response you entered will ever be lost, and you may well be able to continue your conversation with the parents so that they are never aware of the glitch!
This error indicates a problem with the way Microsoft Access was installed on your machine.
Specifically, you may have the Microsoft Access Runtime installed alongside a more recent version of the full program, usually Microsoft Access 365. Try this: run Access from the Start menu, click File->Open and navigate to the 3di frontend file to load it directly. If the 3di loads and runs without the error, you can uninstall the Access Runtime from your machine to permanently address the issue.
This error occurs when you open newer versions of the 3di in the Microsoft Access Runtime instead of Access for Microsoft 365.
Workaround:
Run Access from your Start menu. To do this, press the ⊞ Windows key and type 'access' then press Enter.
Access should open with the File menu visible, allowing you to pick which Access file to open.
The 3di5_uk_230122a.mdb frontend file may already be in the list, in which case select it to open.
Otherwise you will need to navigate to your 3di installation folder, which is normally found on your desktop and named on the pattern 3di5_uk_230122a. Within that folder, select the 3di5_uk_230122a.mdb frontend file.
You will need to perform the above steps each time you launch the 3di.
A lasting fix is to uninstall the Microsoft Access Runtime which may be on your computer from an old 3di installation, and make sure Office 365 (including Access and Word) are both installed. If an IT department manages your computer for you, ask them to do this. Full installation instructions are here.
On computers running Office 365, or Office 2016 and later, clicking on a 🞦 will expand the folder or subfolder to show its contents. However, with Office 2010 or Office 2013 you must instead click the folder icon and tap the right arrow key <→> on the keyboard to expand the folder (and the left arrow key to collapse the folder).
Note that on all versions of Office you can also use the up and down cursor keys to move up and down the tree.
If you delete a carer whose details are reflected in the tailored text of the interview, that text will not be updated on the fly. For example, if Mrs Bloggs is recorded as present at the interview and you then delete her record during the interview, questions will continue to read “Did you, Mrs Bloggs, …” and the like. However, if you use the Case Manager to Close interview and then Revisit interview the text of the affected questions will be updated.
The system will not prevent you from entering more than one biological mother or father; the first entered will be used for tailoring text, in Report generation, and so on. Of course you should go back and correct your error!
If you delete from question 3.2.1 a child who is recorded as a sibling or half-sibling, then any records related to that child in Qs 3.2.2 and 3.2.3 will remain in place, but ‘lose’ the child’s name. Probably you should manually delete those ‘orphaned’ records (see Repeating Answer Deletion) – though no positive harm will result from their remaining in place.
